Terms and Conditions

These site terms explain the main rules that apply when you access, browse, register, deposit, play games, or use any other services offered through Sunrise Casino (the “platform”). They cover how accounts work, what we expect from players, how promotions are handled, and what you can expect from us as the operator.

By visiting the website, creating an account, or using any part of the services, you agree to follow these conditions of use. If you do not agree, please do not register or continue using the platform. These rules are here to set clear expectations, protect players, and support a fair, well-run service.

Who Can Use Sunrise Casino (Adults Only)

Sunrise Casino is intended for adults only. You must be at least the legal age for gambling in the place where you are located.

It is your responsibility to make sure that online gambling is legal in your jurisdiction and that you are allowed to use our services. We may restrict or block access from certain countries or regions at our discretion, including where required by law, licensing conditions, risk controls, or operational limits.

Creating an Account the Right Way

To use real-money services, you’ll need to register a player account. When you sign up, you agree that:

• The information you provide is accurate, complete, and kept up to date (such as your name, date of birth, address, email, and phone number).
• Your account is registered in your own legal name and used only by you.
• You will not create more accounts than we permit. Where we reasonably identify multiple accounts connected to the same person or household, we may treat them as linked accounts.
• We may ask you to confirm or update your details at any time, including before approving withdrawals.

If details are false, misleading, or incomplete, this can affect your ability to use services, receive promotions, or withdraw funds.

Identity Checks (KYC) and Account Verification

To protect players and meet regulatory, payment, and security requirements, Sunrise Casino may request verification at any time. This may include confirming:

• Your identity and age
• Your address or residency
• Your payment method ownership (for example, card or e-wallet ownership)
• The source of funds where appropriate
• Any other details needed to keep the account safe and compliant

Verification can be requested before a withdrawal is processed, after certain deposit activity, or when account patterns require review. If requested documents are not provided within a reasonable time, some account features may be limited until verification is complete.

Your Account, Your Responsibility

You are responsible for keeping your login details confidential and for all activity carried out through your account. Please use a strong password and do not share your credentials with anyone.

Player accounts are personal and may not be shared, transferred, sold, or used on behalf of another person. If we reasonably believe an account is being used by someone other than the registered account holder, we may restrict access while we review the situation.

If you suspect unauthorized access, contact support promptly so we can help secure the account.

Deposits, Withdrawals, and Account Balances

Depositing and withdrawing are subject to payment processing rules, security checks, and the availability of the methods offered in your location. Sunrise Casino supports multiple payment options, which may include Visa, MasterCard, Bitcoin/BTC, Neteller, Skrill, AstroPay Card, and eZeeWallet, depending on eligibility and availability.

Key points to know:

• Processing times can vary by method, verification status, banking processes, and internal reviews.
• We may apply transaction limits, minimums, or maximums depending on the payment method and account history.
• Withdrawal requests may be reviewed before approval, including checks connected to identity verification, bonus conditions, fraud prevention, and responsible gaming safeguards.
• Your displayed balance may include separate components (for example, cash funds and bonus funds). Bonus funds may not be withdrawable and may be removed when a withdrawal is requested, depending on the promotion rules.

We also reserve the right to decline or reverse a transaction where we reasonably suspect fraud, unauthorized payment use, chargeback risk, or other misuse.

Bonus Offers and Promotion Rules You Should Know

Promotions (including deposit matches and free spins) can be a great extra, but they come with bonus terms that you must meet before related winnings become withdrawable. Each offer may have its own rules, and the promotion-specific terms always apply.

Examples of common promotional conditions include:

• Eligibility requirements (such as new-player only offers)
• Minimum deposit requirements
• Wagering requirements and game contribution rules
• Time limits to complete wagering
• Game restrictions (some titles may be excluded)
• Limits on how bonuses can be combined
• Additional checks before a bonus is paid or winnings are approved

Welcome offer notes (summary for clarity)

From time to time, Sunrise Casino may offer a welcome bonus. Where the welcome offer is available, it may include a deposit match up to $1,000 with a 30x wagering requirement, and may apply to eligible games such as slots and keno. Availability can vary by region, and certain jurisdictions (including the United States) may be restricted.

Bonus play rules (general examples)

To help prevent misuse and keep promotions fair:

• Some game categories may contribute differently to wagering (or not contribute at all).
• Certain games may be excluded from bonus play. If a prohibited game is used while a bonus is active, associated winnings may be voided under the promotion rules.
• Bonuses are not meant to be stacked or combined unless the specific offer allows it.
• Minimum cashout rules may apply to bonus-related withdrawals (for example, a minimum withdrawal threshold).

Always review the specific offer’s bonus terms before opting in, depositing, or playing. If anything is unclear, contact support before you play.

Game Access, Features, and Service Availability

We work to keep the platform available and working smoothly, but access can be affected by maintenance, upgrades, device limitations, internet connectivity, third-party systems, and unexpected technical issues.

You acknowledge that:

• Not all games, promotions, features, or payment methods will be available in every country, region, or device type.
• Games and features may be added, removed, suspended, or limited at any time for operational, legal, or technical reasons.
• Game rules, payouts, and instructions are provided within each game. It’s your responsibility to understand the rules of the game you choose to play.

Fair Play Standards and Prohibited Behavior

Sunrise Casino is built for fair, personal entertainment use. You agree not to misuse the platform or attempt to gain an unfair advantage.

Prohibited conduct includes, but is not limited to:

• Using the platform for unlawful purposes
• Providing false information or impersonating another person
• Fraud, payment manipulation, or chargeback abuse
• Collusion with other players or coordinated play designed to exploit promotions
• Bonus abuse, including using multiple accounts or patterns designed to claim repeated incentives in a way that violates promotion rules
• Using bots, scripts, automation tools, or unauthorized software to influence gameplay or platform functions
• Attempting to interfere with the platform’s security, systems, or data
• Letting someone else play through your account or playing through someone else’s account

If we reasonably believe unfair play or misuse has occurred, we may take action to protect the integrity of the service.

When We May Restrict Service, Remove Promotions, or Close Accounts

We aim to act reasonably and proportionately when issues arise. However, to protect players and the platform, Sunrise Casino may refuse service, limit account features, remove a promotion, delay a withdrawal for review, or close an account where we reasonably believe that:

• These platform rules or promotion terms have been breached
• Verification information is incomplete, inconsistent, or not provided
• The account is linked to fraud, bonus misuse, or security risk
• The account is being used by someone other than the registered holder
• We are required to do so by law, regulation, or payment provider rules

Where action is taken, we will handle the situation based on the information available, the relevant terms, and fairness considerations, including appropriate review of play and transaction history.

Handling Errors, Game Malfunctions, and System Mistakes

From time to time, the platform may display incorrect information due to technical errors, connectivity issues, third-party interruptions, or human mistake. This can include incorrect balances, mispriced offers, bonus mis-crediting, or game malfunctions.

If an obvious error occurs, Sunrise Casino reserves the right to correct it and to address the outcome in a fair and reasonable way. This may include voiding or adjusting affected bets, bonuses, or payouts that were clearly caused by an error rather than normal game operation.

Responsible Gaming and Player Protection

Gambling should be treated as entertainment, not as a way to make money. We encourage you to play within your limits and take breaks when needed.

Sunrise Casino may offer responsible gaming tools, limits, or self-exclusion options. Details and guidance are available on our Responsible Gaming page.

Ownership of Website Content and Intellectual Property

All website content and platform elements - including branding, logos, design, text, software, and original materials - are owned by Sunrise Casino or used under license.

You may not copy, reproduce, modify, republish, distribute, or commercially exploit any part of the platform without prior written permission, except where such use is allowed by applicable law for personal, non-commercial purposes.

Third-Party Providers and Linked Services

Some games, payment services, analytics, security tools, and other platform components are provided by third parties. As a result:

• Certain services may depend on external provider availability and operational limits.
• Game experiences and features can vary by provider and device.
• Third-party terms may apply to parts of the service (for example, payment processing rules).

We may also display links to external resources. We do not control third-party websites, and access to them is at your discretion.

Limits on Liability (In Plain Language)

Sunrise Casino works to provide a secure and reliable service, but we cannot accept responsibility for losses or damages caused by circumstances outside our reasonable control or where the service is misused.

This may include, for example:

• Internet or device failures on your side
• Interruptions caused by maintenance, system updates, or unexpected outages
• Third-party provider disruptions (such as payment networks)
• Errors caused by unsupported devices, outdated software, or incorrect settings
• Events beyond reasonable control (for example, power failures or major network disruption)

Nothing in these service terms limits any rights you may have under applicable consumer protection laws that cannot be excluded.

“As Is” and “As Available” Service - No Constant Availability Promised

The website, games, and services are provided on an “as is” and “as available” basis. We do not promise that the platform will be available at all times, that access will be uninterrupted, or that every feature will always work without errors.

Updates to These Terms

We may update these conditions of use from time to time to reflect platform changes, legal requirements, or operational needs. The latest version posted on the website applies from the date it is published, unless we state otherwise.

We recommend reviewing this page periodically, especially before depositing, claiming promotions, or making a withdrawal.

Other Policies You Should Review

These site terms work alongside other Sunrise Casino policies and pages that provide additional details. Depending on how you use the platform, you may also want to review:

• Privacy Policy
• Cookie Policy
• Bonus terms (for specific promotions)
• AML and KYC-related information (where published)

If there’s a conflict between these general account rules and a promotion’s specific rules, the promotion terms will apply for that offer.

Contacting Sunrise Casino Support

If you have questions about these site terms, your account, or how the services work, our support team is available via live chat and email.

Email: support@sunrisecasinos.com

By using Sunrise Casino, you’re agreeing to follow the platform rules designed to keep play fair, payments secure, and expectations clear for everyone. Continued access and account activity indicate ongoing acceptance of the current version of these terms.